Helping enterprises deliver effective AI agents across every cloud
RALEIGH, N.C. and SAN FRANCISCO, Oct. 14, 2025 /PRNewswire/ — Pendo, the world’s first software experience management (SXM) platform, today announced Pendo for Agentforce, along with a new suite of capabilities that will amplify Salesforce impact across the enterprise. Launched at Dreamforce 2025, the new capabilities embed Pendo’s behavioral intelligence and in-app guidance directly into Salesforce, helping enterprises drive smarter revenue, faster support, and more effective AI agents across every cloud.
Solving the AI Agent ROI Problem
While most organizations can track how many conversations AI agents have, few can see whether those interactions actually solved problems or delivered value. Pendo changes that by tracking every AI interaction inside Agentforce, grouping them into use cases, and mapping them to downstream behaviors like workflow completion, customer engagement, or drop-off. Teams can finally understand which flows are working, which users are getting stuck, and where improvements are needed, and can take action by embedding guidance directly inside the Salesforce UI.
“Salesforce runs the enterprise and its true power depends on how people use it,” said Todd Olson, CEO and co-founder of Pendo. “We’re empowering Salesforce users to navigate complex workflows by turning every interaction, whether with Sales Cloud, Service Cloud, or Agentforce, into an opportunity to deliver better outcomes for the business and its customers.”
Extending SXM into Agentic Workflows
Pendo’s SXM platform deeply integrates Agentforce, extending the company’s behavioral intelligence into agent-led workflows. As enterprises accelerate their investment in AI, Pendo gives leaders a way to measure what’s working and confidently scale what works best.
Beyond Agentforce, Pendo is also releasing new capabilities to enhance Salesforce usage across the enterprise, including:
- Pendo for Sales Cloud – Increases CRM adoption and improves data accuracy, while surfacing upsell opportunities using predictive insights powered by product usage and Salesforce data.
- Pendo for Service Cloud – Embeds behavioral insights natively into the case view, helping agents resolve issues faster and delivering more personalized customer experiences.
- Pendo for Industries – Enables teams to hit compliance and efficiency goals by guiding users towards optimal adoption, ensuring completion of critical workflows.
Pendo Live at Dreamforce
Pendo will showcase the new capabilities at PendomoniumX at Dreamforce in Booth 320 in The Campground, taking place October 14–16 in San Francisco. Attendees will have access to live demonstrations, executive keynotes, and practical case studies illustrating how enterprises can unlock the full value of Salesforce with Pendo.
Learn more about Pendo for Salesforce.
About Pendo
At Pendo, we’re on a mission to improve the world’s experience with software. Thousands of global companies use Pendo to provide better software experiences for 900 million people every month. Our integrated Software Experience Management (SXM) platform manages the entire enterprise software asset: customer- and employee-facing applications; desktop and mobile platforms; and SaaS, AI, and agentic software. Learn more at pendo.com
SOURCE Pendo