AI Agent transcends first-generation chatbots by delivering natural, personalized customer experiences at scale.
PALO ALTO, Calif., Oct. 24, 2023 /PRNewswire/ — Just in time for API World 2023, the world’s largest API conference, SignalWire, the pioneering force behind the world’s leading open-source communications platform, FreeSWITCH, is pleased to unveil a simplified UI for building artificial intelligence into voice applications.
SignalWire’s AI Agent enables businesses to elevate the customer experience using a swift, adaptable and “humanlike” virtual voice assistant that delivers personalized experiences at scale. Our latest update empowers users—even those without development experience—to dive into voice assistant creation and build a virtual agent with complex, dynamic call flows. The new drag-and-drop interface helps users craft a unique, voice-enabled AI in minutes.
SignalWire AI Agent delivers:
Lifelike Agents
With machine-learning algorithms, text-to-speech technology and connection to advanced Natural Language Processing (NLP) engines, users can create a warm and friendly AI receptionist that speaks more than 40 languages and adapts to various accents and dialects.
Streamlined Efficiency
SignalWire’s AI voice assistants enable businesses to boost efficiency by automating routine customer interactions, reducing customer wait time while freeing up workers to focus on more complex tasks.
Balanced Development for Every Level of Expertise
AI Agent Builder offers an intuitive, low-code introduction for those new to the product without limiting experienced developers. The platform is full of advanced programming options and powerful hooks that integrate with our existing APIs, ensuring it remains accessible without sacrificing depth, versatility and complexity for those who want it.
Personalization at Scale
SignalWire AI Agent was built to be integrated into a wide variety of customer relationship management platforms, order management solutions and other backend systems to deliver personalized, effective customer support at scale.
“The mission at SignalWire since the beginning is to harness complex communications technology and make it available to developers and product builders,” said Anthony Minessale, CEO of SignalWire. “The power and flexibility of the SignalWire infrastructure enabled us to rapidly develop and integrate AI into our low-latency communications paradigm and deliver a practical set of use cases for all to access.”
SignalWire will be active at this year’s API World 2023, October 24-26 in Santa Clara, California. The company is sponsoring the event’s Hackathon, hosting a meet-up on “Harnessing the Power of AI Over Voice to Create Functional Products,” and presenting an intriguing session called “Pranks Gone Right: How an AI Telephony Chat Bot Ruined My Telemarketer Prank for the Better” on Wednesday, October 25.
To learn more about AI Agent, please visit SignalWire.com/AI.
About SignalWire
SignalWire is a leading provider of cloud-native, unified communications infrastructure that transforms artificial intelligence, messaging, voice and video into elegant, low-code APIs and no-code console that empowers their customers to innovate faster. Founded by the creators of the FreeSWITCH open-source project, whose software is the foundation of telecommunications products for Vonage, Five9, Amazon Chime, Dialpad, Zoom, WebEx and thousands more, SignalWire’s telephony expertise helps them outpace the competition with products that are more agile and scalable than others. For more, visit SignalWire.com.
Contact:
Dixiana Rodriguez
Head of Marketing, SignalWire
dixiana.rodriguez@signalwire.com
SOURCE SignalWire Inc