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Nov 18, 2024, 19:40 ET
Double-digit growth in both top-line and profitability, with strong EBITDA and Cashflow
LTM Normalized EBITDA of BRL 135.2 million, on track to meet 2024 guidance
Official launch of Zenvia Customer Cloud in October 2024
SÃO PAULO, Nov. 18, 2024 /PRNewswire/ — Zenvia Inc. (NASDAQ: ZENV), the leading cloud-based CX solution in Latin America empowering companies to craft personal, engaging and fluid experiences throughout the customer journey, today reported its operational and financial metrics for the third quarter and nine months of 2024.
Cassio Bobsin, Founder & CEO of ZENVIA, said: “The highlight this quarter was the conclusion of the strategic plan we initiated back in 2018, that allowed us to officially launch the Zenvia Customer Cloud, a significant milestone in our commitment to enhancing customer relationships through practical, AI-driven solutions. Early adopters have already seen improvements in lead quality, conversion rates, and customer satisfaction, demonstrating the immediate value of this technology. At the same time, this launch is the foundation stone for Zenvia’s CX SaaS strategy for the next five years. Alongside this milestone, we have made strides in streamlining our operations and becoming more efficient, resulting in a notable YoY reduction in G&A expenses as a percentage of revenue. The rollout of Zenvia Customer Cloud and our increased operational efficiency together reflect our focus on enabling more informed and personalized customer interactions while delivering value both to our clients and shareholders.”
Shay Chor, CFO & IRO of ZENVIA, said: “This quarter, we accelerated our organic expansion with double-digit growth in both revenue and profitability. We were able to capitalize on unique temporary revenue opportunities in our CPaaS segment, while in the SaaS segment we saw significant growth with SMBs. At the same time, the combination of stronger revenues and strict expense control resulted in our highest quarterly EBITDA in three years, putting us on track to meet our full year guidance. Last but not least, we continue to take advantage of working capital opportunities to ensure EBITDA is converted into cash.”
| Key Financial Metrics (BRL MM and %) | Q3 2024 | Q3 2023 | YoY | 9M 2024 | 9M 2023 | YTD |
| Revenues | 284.4 | 218.6 | 30.1 % | 728.2 | 590.6 | 23.3 % |
| Gross Profit | 89.8 | 70.9 | 26.6 % | 258.2 | 220.3 | 17.2 % |
| Gross Margin | 31.6 % | 32.5 % | -1.1p.p. | 35.5 % | 37.3 % | -2.1p.p. |
| Non-GAAP Adjusted Gross Profit(1) | 102.5 | 83.8 | 22.3 % | 296.3 | 259.5 | 14.2 % |
| Non-GAAP Adjusted Gross Margin(2) | 36.0 % | 38.3 % | -2.3p.p. | 40.7 % | 43.9 % | -3.2p.p. |
| Operating Income/Loss (EBIT) | 17.9 | -6.8 | n.m | 18.2 | -26.1 | n.m |
| Adjusted EBITDA(3)(5) | 41.2 | 15.7 | 162.7 % | 87.8 | 38.4 | 128.8 % |
| Normalized EBITDA(4)(5) | 41.2 | 16.3 | 153.1 % | 98.1 | 39.0 | 151.3 % |
| Income/Loss of the Period | 52.4 | -11.9 | n.m | (19.7) | (43.8) | -54.9 % |
| Cash Balance | 102.7 | 116.5 | -11.9 % | 102.7 | 116.5 | -11.9 % |
| Net Cash Flow from (used in) Operating Activities | 56.6 | 16.1 | 252.3 % | 61.9 | 148.4 | -58.3 % |
| Total Active Customers(6) | 12,152 | 13,624 | -10.8 % | 12,152 | 13,624 | -10.8 % |
| (1) | For a reconciliation of our Non-GAAP Gross Profit to Gross Profit, see Selected Financial Data section below. |
| (2) | We calculate Non-GAAP Gross Margin as Non-GAAP Gross Profit divided by revenue. |
| (3) | For a reconciliation of our Adjusted EBITDA to Loss for the Period, see Selected Financial Data section below. |
| (4) | For a reconciliation of our Normalized EBITDA to Loss for the Period, see Selected Financial Data section below. |
| (5) | In December 2023, the Company identified that the allowance for expected credit losses and cost with amortization of intangibles was understated. The calculation was reassessed in the annual financial statements and Management has retrospectively revised the first six months of 2023 for comparison purposes. |
| (6) | We define an Active Customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an Inactive Customer. The consolidated number of Total Active Customers doesn’t reflect the sum of SaaS and CPaaS Clients, as there is cross selling between them. |
Highlights Q3 2024
- Revenues totaled BRL 284.4 million, up 30% when compared to BRL 218.6 million in Q3 2023 as a result of both SaaS (+16%) and CPaaS (+37%) YoY expansion. CPaaS saw abnormally high temporary volumes with certain customers, while SaaS grew mainly from small and medium businesses.
- Non-GAAP Adjusted Gross Profit of BRL 102.5 million was up 22% YoY, while Non-GAAP Adjusted Gross Margin was down by 2.3 percentage points landing at 36.0%. This decrease is mainly due to:
(i) Higher CPaaS mix in the period due to the specific one-off volumes, which were opportunistic for revenue. We don’t expect this same volume level in Q4 2024.
(ii) Lower SaaS margins due to tighter margins from enterprises, which continue to reflect a very competitive environment, more than offsetting the better small and medium business mix.
- Total active customers were 12.2k, being 6.4k from SaaS and 6.0k from CPaaS. As mentioned last quarter, this YoY decrease reflects a client-base cleanup which took place in Q2 2024.
- Normalized EBITDA was positive BRL 41.2 million in the quarter, up 153.1% from Q3 2023, benefiting from higher revenues and strict expense control. This was our highest quarterly EBITDA in three years.
- Cash Balance of BR 102.7 million, a sequential increase of BRL 13.3 million as a direct result of our focus on cash preservation without jeopardizing our sustainable growth, including the continued use of working capital instruments.
- On October 15, Zenvia announced the official launch of Zenvia Customer Cloud, its comprehensive AI-powered solution designed to transform the customer experience by integrating solutions across all customer journey stages—from marketing and sales to service and relationship management. The Zenvia Customer Cloud allows companies to manage customer interactions across multiple channels, including WhatsApp, email, SMS, and apps, within a single, centralized platform. This unified approach streamlines processes, reducing the need for multiple software solutions, while increasing productivity through intelligent automation. The platform leverages AI-enabled automation to enhance productivity and efficiency, positioning Zenvia for strong, profitable growth while providing deeper insights into customer behavior.
Highlights 9M 2024
- Revenues totaled BRL 728.2 million, up 23% when compared to BRL 590.6 million in 9M 2023 as a result of both SaaS (+15%) and CPaaS (+28%) YoY expansion.
- Non-GAAP Adjusted Gross Profit of BRL 296.3 million was up 14% YoY while Non-GAAP Adjusted Gross Margin was down 3.2 percentage points YoY to 40.7%, due to a higher mix of CPaaS in revenues, combined with lower margins with large enterprises in the SaaS business and an increase in infrastructure costs related to the final phase of the integration of acquired companies.
- Normalized EBITDA was positive BRL 98.1 million in the period, up 151% from 9M 2023, which is in line with our expectations and on track to deliver the full year guidance of BRL 120 million to BRL 140 million.
SaaS Business
| SaaS Key Operational & Financial Metrics (BRL MM and %) | Q3 2024 | Q3 2023 | YoY | 9M 2024 | 9M 2023 | YTD |
| Revenues | 87.6 | 75.3 | 16.3 % | 243.2 | 211.4 | 15.0 % |
| Gross Profit | 37.9 | 33.1 | 14.5 % | 98.1 | 95.2 | 3.1 % |
| Gross Margin | 43.3 % | 44.0 % | -0.7p.p. | 40.3 % | 45.0 % | -4.7p.p. |
| Non-GAAP Adjusted Gross Profit(1) | 50.6 | 46.0 | 10.0 % | 136.2 | 134.4 | 1.3 % |
| Non-GAAP Adjusted Gross Margin(2) | 57.7 % | 61.0 % | -3.3p.p. | 56.0 % | 63.6 % | -7.6p.p. |
| Net Revenue Expansion (NRE) | 110 % | 102 % | 8.0p.p. | 110 % | 102 % | 8.0p.p. |
| Total Active Customers(3) | 6,427 | 6,780 | -5.2 % | 6,427 | 6,780 | -5.2 % |
| (1) | For a reconciliation of the Non-GAAP Adjusted Gross Profit of our SaaS business segment to Gross Profit of our SaaS business segment, see Selected Financial Data section below. |
| (2) | We calculate Non-GAAP Adjusted Gross Margin of our SaaS business segment as Non-GAAP Gross Profit of our SaaS business segment divided by revenue of our SaaS business segment. |
| (3) | We define an Active Customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an Inactive Customer. |
Our SaaS business Revenue went up 16% YoY in Q3 2024 to BRL 87.6 million from BRL 75.3 million in Q3 2023, primarily from small and medium sized customers. Year-to-date, the increase was similar, of 15%.
It is worth noting that new clients are now onboarded directly to the Zenvia Customer Cloud, enhancing value not only on channel options but also by leveraging SaaS solutions.
Q3 2024 Non-GAAP Adjusted Gross Profit was up 10% YoY to BRL 50.6 million from BRL 46.0 million, primarily driven by higher-margin SMBs. Despite this, Non-GAAP Adjusted Gross Margin from SaaS went down 3.3 percentage points to 57.7%, as we saw tighter margins from large enterprises amid continued fierce competitive market dynamics in this segment.
Year-to-date, while our Non-GAAP Adjusted Gross Profit went up 1.3%, our Non-GAAP Adjusted Gross Margin was down 7.6 percentage points, mainly from the same impact of large enterprises with lower margins coupled with the increased infrastructure costs related to the final integration phase of the acquired companies.
CPaaS Business
| CPaaS Key Operational & Financial Metrics (BRL MM and %) | Q3 2024 | Q3 2023 | YoY | 9M 2024 | 9M 2023 | YTD |
| Revenues | 196.8 | 143.3 | 37.4 % | 485.1 | 379.2 | 27.9 % |
| Non-GAAP Adjusted Gross Profit(1) | 51.9 | 37.8 | 37.2 % | 160.1 | 125.1 | 28.0 % |
| Non-GAAP Adjusted Gross Margin(2) | 26.4 % | 26.4 % | – | 33.0 % | 33.0 % | – |
| Total Active Customers(3) | 6,053 | 7,248 | -16.5 % | 6,053 | 7,248 | -16.5 % |
| (1) | For a reconciliation of the Non-GAAP Adjusted Gross Profit of our CPaaS business segment to Gross Profit of our CPaaS business segment, see Selected Financial Data section below. |
| (2) | We calculate Non-GAAP Adjusted Gross Margin of our CPaaS business segment as Non-GAAP Gross Profit of our CPaaS business segment divided by revenue of our CPaaS business segment. |
| (3) | We define an active customer as an account (based on a corporate taxpayer registration number) at the end of any period that was the source of any amount of revenue for us in the preceding three months. We classify a customer from which we generated no revenue in the preceding three months as an inactive customer. |
We recorded abnormally high volumes from large enterprise customers in the CPaaS business in this third quarter, in line with the trend we saw in Q2 2024. While we consider this to be temporary and do not expect it to continue into the fourth quarter, it was an opportunistic move to our top line.
The segment reported Net Revenues of BRL 196.8 million in Q3 2024, up 37% YoY, while Non-GAAP Adjusted Gross Profit increased at a similar rate to BRL 51.9 million from BRL 37.8 million in Q3 2023. Non-GAAP Adjusted Gross Margin was flat at 26.4%, when compared to Q3 2023.
Year-to-date, our CPaaS business reported Net Revenues of BRL 485.1 million, up 28% YTD, with our Non-GAAP Adjusted Gross Profit increasing at a similar rate, leading to a flat Non-GAAP Adjusted Gross Margin of 33.0%, when compared to the same period last year.
Regarding Total Active Customers, as we mentioned in the last quarter, the YoY decrease was primarily due to the clean-up and removal held in Q2 2024 of smaller CPaaS clients who were not generating revenue. These moves reflect our focus on retaining customers that contribute with revenues and EBITDA generation, as attested by the more than 30% increase in both CPaaS top line and Non-GAAP Adjusted Gross Profit in this quarter. It is also worth noting the sequential increase in total CPaaS active customers to 6,053 in Q3 2024 from 5,506 in Q2 2024, also leveraged by the primary onboarding of new SMB customers to Zenvia Customer Cloud.
Consolidated Financial Result Analysis
Revenue
In this quarter, consolidated revenues were positively impacted by both segments, but especially by CPaaS which recorded higher-than-expected volumes that were opportunistic for revenue and cash balance. This resulted in a higher share of CPaaS in the revenue mix, of 69.2% in Q3 2024 compared to 65.5% in Q3 2023.
These effects are reflected in the 37% increase in CPaaS Non-GAAP Adjusted Gross Profit, accompanied by a 10% increase in SaaS Non-GAAP Adjusted Gross Profit, which jointly brought the Consolidated Non-GAAP Adjusted Gross Profit up 22%.
Looking at our consolidated Non-GAAP Adjusted Gross Margin, it declined 2.3 percentage points year-over-year to 36.0% in Q3 2024 from 38.3% in Q3 2023. As we always explain, a higher CPaaS mix impacts margins, but this quarter we also saw lower margins from some enterprise customers in SaaS and the impact on cost of services from the increase in infrastructure costs tied to the final phase of acquired companies’ integration.
Nonetheless, Adjusted EBITDA in Q3 2024 was positive BRL 41.2 million, compared to BRL 15.7 million in Q3 2023. The combination of higher revenues, stricter expense control and operating efficiencies allowed our EBITDA to multiply by 2.6 times in the period, reaching the highest quarterly level of the last three years. Year-to-date, our G&A Expenses went down to BRL 95.2 million, or -3.4% YoY, which led the G&A as a percentage of revenues to 13.1%, a 3.6 percentage point decrease from the 16.7% reported in the same period of 2023. When compared to two years ago, right before we started our streamlining efforts, this decrease was of 5.4 percentage points, from 18.5%.
Normalized EBITDA, which excludes the earn-outs and non-recurring events, amounted to BRL 98.1 million in 9M 2024, which compares to BRL 39.0 million in the same period of 2023. As a result, our LTM Normalized EBITDA reached BRL 135.2 million at the end of September 2024, putting us on track to meet our 2024 guidance.
Net Income in Q3 2024 amounted to BRL 52.4 million, an increase of BRL 64.3 million from Q3 2023. This includes a positive non-cash impact of BRL 43.8 million in Financial Income as a result of the mark-to-market of a derivative instrument related to the equity raise made by Cassio Bobsin in Q1 2024. Excluding this impact, we estimate Net Income would be positive at BRL 8.7 million, mostly due to the strong operating results.
Reiterating FY 2024 Guidance
| FY 2024 Guidance | |
| Revenue | BRL$930 – $970 million |
| Y/Y Growth | 15% – 20% |
| Non-GAAP Adjusted Gross Margin | 42% – 45% |
| Normalized EBITDA | BRL$120 – $140 million |
Conference Call
The Company’s senior management team will host a webcast to discuss the results and business outlook on Tuesday, November 19, 2024, at 10:00 am ET. To access the webcast presentation, click here.
Additional information regarding Zenvia can be found at https://investors.zenvia.com.
Contacts
| Investor RelationsCaio FigueiredoFernando Schneiderir@zenvia.com | Media Relations – FG-IRFabiane Goldstein – (954) 625-4793 – fabi@fg-ir.com |
About ZENVIA
Zenvia (NASDAQ: ZENV) is a technology company dedicated to creating a new world of experiences. It focuses on enabling companies to create personalized, engaging and fluid experiences across the entire customer journey, all through its unified, multi-channel customer cloud solution. Boasting two decades of industry expertise, over 13,000 customers and operations throughout Latin America, Zenvia enables businesses of all segments to amplify brand presence, escalate sales, and elevate customer support, generating operational efficiency, productivity and results, all in one place. To learn more and get the latest updates, visit our website and follow our social media profiles on LinkedIn, Instagram, TikTok and YouTube.
Forward-Looking Statements
The preliminary quarter and year-to-date operating results set forth above are based solely on currently available information, which is subject to change. These preliminary operating results constitute forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are made as of the date they were first issued and were based on current expectations, estimates, forecasts, and projections, as well as the beliefs and assumptions of management. Words such as “expect,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” variations of these terms or the negative of these terms and similar expressions are intended to identify these statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond Zenvia’s control. Zenvia’s actual results could differ materially from those stated or implied in forward-looking statements due to several factors, including but not limited to: our ability to innovate and respond to technological advances, changing market needs and customer demands, our ability to successfully acquire new businesses as customers, acquire customers in new industry verticals and appropriately manage international expansion, substantial and increasing competition in our market, compliance with applicable regulatory and legislative developments and regulations, the dependence of our business on our relationship with certain service providers, among other factors.
SELECTED FINANCIAL DATA
The following selected financial information are preliminary, unaudited and are based on management’s initial review of operations for the third quarter of 2024.
Income Statement
| Q3 | 9M | ||||||
| 2024 | 2023 | Variation | 2024 | 2023 | Variation | ||
| (non-audited) | (restated) | (non-audited) | (restated) | ||||
| (in thousands of R$) | ( %) | (in thousands of R$) | ( %) | ||||
| Revenue | 284,449 | 218,597 | 30.1 % | 728,244 | 590,563 | 23.3 % | |
| Cost of services | -194,639 | -147,662 | 31.8 % | -470,042 | -370,293 | 26.9 % | |
| Gross profit | 89,810 | 70,935 | 26.6 % | 258,202 | 220,270 | 17.2 % | |
| Selling and marketing expenses | -28,075 | -29,252 | -4.0 % | -81,435 | -81,501 | -0.1 % | |
| General and administrative expenses | -30,602 | -29,696 | 3.1 % | -95,165 | -98,491 | -3.4 % | |
| Research and development expenses | -12,514 | -14,898 | -16.0 % | -41,381 | -40,011 | 3.4 % | |
| Allowance for expected credit losses | -4,559 | -2,654 | 71.8 % | -11,454 | -24,631 | -53.5 % | |
| Other income and expenses, net | 3,812 | -1,237 | -408.2 % | -10,594 | -1,773 | 497.5 % | |
| Operating gain (loss) | 17,872 | -6,802 | -362.7 % | 18,173 | -26,137 | -169.5 % | |
| Financial expenses | -32,649 | -19,885 | 64.2 % | -137,782 | -55,734 | 147.2 % | |
| Finance income | 62,962 | 8,520 | 639.0 % | 70,434 | 15,132 | 365.5 % | |
| Financial expenses, net | 30,313 | -11,365 | -366.7 % | -67,348 | -40,602 | 65.9 % | |
| Income/Loss before taxes | 48,185 | -18,167 | -365.2 % | -49,175 | -66,739 | -26.3 % | |
| Deferred income tax and social contribution | 7,335 | 7,323 | 0.2 % | 37,429 | 26,962 | 38.8 % | |
| Current income tax and social contribution | -3,071 | -1,013 | 203.2 % | -7,998 | -4,019 | 99.0 % | |
| Income/Loss for the period | 52,449 | -11,857 | -542.3 % | -19,744 | -43,796 | -54.9 % | |
| Income/Loss attributable to Company Owners | 52,621 | -11,943 | -540.6 % | -19,798 | -44,008 | -55.0 % | |
| Non-controlling interests | 172 | -86 | -300.0 % | -54 | -212 | -74.5 % | |
Balance Sheet
| December 31, 2023(audited) | September 30, 2024(non-audited) | ||
| (in thousands of reais) | |||
| Assets | |||
| Current assets | 250,331 | 342,601 | |
| Cash and cash equivalents | 63,742 | 102,662 | |
| Trade and other receivables | 148,784 | 195,882 | |
| Recoverable assets | 28,058 | 29,585 | |
| Prepayments | 5,571 | 5,755 | |
| Other assets | 4,176 | 8,717 | |
| Non-current assets | 1,461,233 | 1,503,868 | |
| Restricted cash | 6,403 | 6,072 | |
| Prepayments | 1,109 | 561 | |
| Other assets | 10 | 10 | |
| Deferred tax assets | 91,971 | 129,400 | |
| Property, plant and equipment | 14,413 | 19,685 | |
| Intangible assets | 1,347,327 | 1,323,744 | |
| Judicial deposits | – | 24,396 | |
| Total assets | 1,711,564 | 1,846,469 | |
| December 31, 2023(audited) | September 30, 2024(non-audited) | ||
| Liabilities | |||
| Current liabilities | 607,374 | 691,498 | |
| Trade and other payables | 353,998 | 437,435 | |
| Loans, borrowings and Debentures | 36,191 | 69,855 | |
| Liabilities from acquisitions | 134,466 | 100,994 | |
| Employee benefits | 50,085 | 49,081 | |
| Tax liabilities | 18,846 | 17,969 | |
| Lease liabilities | 2,056 | 1,769 | |
| Deferred revenue | 11,547 | 14,325 | |
| Taxes to be paid in installments | 185 | 70 | |
| Non-current liabilities | 215,243 | 269,142 | |
| Liabilities from acquisitions | 160,237 | 179,750 | |
| Loans, borrowings | 51,605 | 47,072 | |
| Provisions for tax, labor and civil risks | 1,721 | – | |
| Lease liabilities | 752 | 1,484 | |
| Employee Benefits | 615 | 1,961 | |
| Derivative financial instruments | – | 38,599 | |
| Taxes to be paid in installments | 313 | 276 | |
| Equity | 888,947 | 885,829 | |
| Capital | 957,525 | 1,007,522 | |
| Reserves | 247,464 | 215,762 | |
| Foreign currency translation reserve | 3,129 | 1,446 | |
| Other components of equity | 283 | 283 | |
| Accumulated losses | (319,591) | (339,389) | |
| Non-controlling interests | 137 | 205 | |
| Total equity and liabilities | 1,711,564 | 1,846,469 | |
Indebtness
| Interest | December 31, 2023(audited) | September 30, 2024(non-audited) | ||
| (in thousands of R$) | ||||
| Working capital | 100% CDI+2.51% to 6.55% and 8.60% | 69,667 | 103,330 | |
| Debentures | 18.16 % | 18,129 | 13,597 | |
| Total | 87,796 | 116,927 | ||
Cash Flow
| Q3 | 9M | ||||
| 2024(non-audited) | 2023(restated) | 2024(non-audited) | 2023(restated) | ||
| (in thousands of R$) | |||||
| Net cash from (used in) operating activities | 56,583 | 16,063 | 61,852 | 148,381 | |
| Net cash used in investing activities | -14,886 | -15,632 | -48,393 | -33,070 | |
| Net cash from (used in) financing activities | -29,276 | -28,283 | 25,517 | -98,197 | |
| Exchange rate change on cash and cash equivalents | 830 | 1,780 | -56 | -850 | |
| Net (decrease) increase in cash and cash equivalents | 13,251 | -26,072 | 38,920 | 16,264 | |
Special Note Regarding Non-GAAP Financial Measures
This press release presents certain Non-GAAP financial measures, which are not recognized under IFRS, specifically Non-GAAP Adjusted Gross Profit, Non-GAAP Adjusted Gross Margin, Non-GAAP Adjusted Gross Profit for our SaaS business segment, Non-GAAP Adjusted Gross Profit for our CPaaS business segment, Non-GAAP Adjusted Gross Margin for our SaaS business segment, Non-GAAP Adjusted Gross Margin for our CPaaS business segment, Adjusted EBITDA and Normalized EBITDA. A Non-GAAP financial measure is generally defined as one that purports to measure financial performance but excludes or includes amounts that would not be so adjusted in the most comparable GAAP measure. Non-GAAP financial measures do not have standardized meanings and may not be directly comparable to similarly titled measures adopted by other companies. These Non-GAAP financial measures are used by our management for decision-making purposes and to assess our financial and operating performance, generate future operating plans and make strategic decisions regarding the allocation of capital. We also believe that the disclosure of our Non-GAAP Adjusted Gross Profit, Non-GAAP Adjusted Gross Margin, Non-GAAP Adjusted Gross Profit for our SaaS business segment, Non-GAAP Adjusted Gross Profit for our CPaaS business segment, Non-GAAP Adjusted Gross Margin for our SaaS business segment, Non-GAAP Adjusted Gross Margin for our CPaaS business segment, Adjusted EBITDA and Normalized EBITDA provides useful supplemental information to investors and financial analysts and other interested parties in their review of our operating performance. Potential investors should not rely on information not recognized under IFRS as a substitute for the IFRS measures of earnings, cash flows or profit (loss) in making an investment decision.
The following table shows the reconciliation for our consolidated Non-GAAP Gross Profit and consolidated Non-GAAP Gross Margin:
| Q3 | 9M | ||||
| Consolidated | 2024(non-audited) | 2023(non-audited) | 2024(non-audited) | 2023(non-audited) | |
| (in thousands of R$) | |||||
| Gross profit | 89,810 | 70,935 | 258,202 | 220,270 | |
| (+) Amortization of intangible assets acquired from business combinations | 12,653 | 12,850 | 38,092 | 39,211 | |
| Non-GAAP Adjusted Gross Profit(1) | 102,463 | 83,785 | 296,294 | 259,481 | |
| Revenue | 284,449 | 218,597 | 728,244 | 590,563 | |
| Gross Margin(2) | 31.6 % | 32.5 % | 35.5 % | 37.3 % | |
| Non-GAAP Adjusted Gross Margin(3) | 36.0 % | 38.3 % | 40.7 % | 43.9 % | |
| (1) | We calculate Non-GAAP Adjusted Gross Profit as gross profit plus amortization of intangible assets acquired from business combinations. |
| (2) | We calculate gross margin as gross profit divided by revenue. |
| (3) | We calculate Non-GAAP Adjusted Gross Margin as Non-GAAP Adjusted Gross Profit divided by revenue. |
The following tables shows the reconciliation for the Non-GAAP Gross Profit and Non-GAAP Gross Margin for our SaaS and CPaaS business segments:
| Q3 | 9M | ||||
| SaaS Segment | 2024(non-audited) | 2023(non-audited) | 2024(non-audited) | 2023(non-audited) | |
| (in thousands of R$) | |||||
| Gross profit | 37,904 | 33,105 | 98,082 | 95,166 | |
| (+) Amortization of intangible assets acquired from business combinations | 12,653 | 12,850 | 38,092 | 39,211 | |
| Non-GAAP Adjusted Gross Profit(1) | 50,557 | 45,955 | 136,174 | 134,377 | |
| Revenue | 87,632 | 75,324 | 243,174 | 211,373 | |
| Gross Margin(2) | 43.3 % | 44.0 % | 40.3 % | 45.0 % | |
| Non-GAAP Adjusted Gross Margin(3) | 57.7 % | 61.0 % | 56.0 % | 63.6 % | |
| (1) | We calculate Non-GAAP Adjusted Gross Profit for our SaaS business segment as gross profit for our SaaS business segment plus amortization of intangible assets acquired from business combinations for our SaaS business segment. |
| (2) | We calculate gross margin for our SaaS business segment as gross profit for our SaaS business segment divided by revenue of our SaaS business segment. |
| (3) | We calculate Non-GAAP Adjusted Gross Margin for SaaS business segment as Non-GAAP Adjusted Gross Profit for our SaaS business segment divided by revenue for our SaaS business segment. |
| Q3 | 9M | ||||
| CPaaS Segment | 2024(non-audited) | 2023(non-audited) | 2024(non-audited) | 2023(non-audited) | |
| (in thousands of R$) | |||||
| Gross profit | 51,906 | 37,830 | 160,120 | 125,104 | |
| (+) Amortization of intangible assets acquired from business combinations | 0 | 0 | 0 | 0 | |
| Non-GAAP Adjusted Gross Profit(1) | 51,906 | 37,830 | 160,120 | 125,104 | |
| Revenue | 196,817 | 143,273 | 485,070 | 379,190 | |
| Gross Margin(2) | 26.4 % | 26.4 % | 33.0 % | 33.0 % | |
| Non-GAAP Adjusted Gross Margin(3) | 26.4 % | 26.4 % | 33.0 % | 33.0 % | |
| (1) | We calculate Non-GAAP Adjusted Gross Profit for our CPaaS business segment as gross profit for our CPaaS business segment plus amortization of intangible assets acquired from business combinations for our CPaaS business segment. |
| (2) | We calculate gross margin for our CPaaS business segment as gross profit for our CPaaS business segment divided by revenue of our CPaaS business segment. |
| (3) | We calculate Non-GAAP Adjusted Gross Margin for CPaaS business segment as Non-GAAP Adjusted Gross Profit for our CPaaS business segment divided by revenue for our CPaaS business segment. |
The following table shows the reconciliation for our Adjusted EBITDA and Normalized EBITDA:
| Q3 | 9M | ||||
| 2024(non-audited) | 2023(non-audited) | 2024(non-audited) | 2023(non-audited) | ||
| (in thousands of R$) | |||||
| Income/Loss for the period | 52,449 | -11,857 | -19,744 | -43,796 | |
| Current and Deferred Income Tax | -4,264 | -6,310 | -29,431 | -22,943 | |
| Financial expenses, net | -30,313 | 11,365 | 67,348 | 40,602 | |
| Depreciation and Amortization | 23,288 | 22,468 | 69,667 | 64,536 | |
| Adjusted EBITDA(1) | 41,160 | 15,666 | 87,840 | 38,399 | |
| Earn-outs | -84 | -631 | – 10,245 | – 631 | |
| Normalized EBITDA(2) | 41,244 | 16,297 | 98,085 | 39,030 | |
| (1) | We calculate Adjusted EBITDA as loss for the period adjusted by income tax and social contribution (current and deferred), financial expenses, net, depreciation and the goodwill impairment. |
| (2) | We calculate Normalized EBITDA as the Adjusted EBITDA adjusted by non-recurring events and non-cash impacts from earn-out adjustments. |
SOURCE Zenvia