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Jan 22, 2025, 11:32 ET
Info-Tech Research Group’s recently released report reveals how AI-driven solutions are transforming employee experience and knowledge management by improving collaboration, streamlining workflows, and fostering long-term business growth. The firm’s research findings indicate that organizations that embrace these innovations can unlock new efficiencies, foster deeper employee engagement, and build a more agile, future-ready workforce.
TORONTO, Jan. 22, 2025 /PRNewswire/ – With rising employee expectations and rapid advancements in workplace technology, Info-Tech Research Group, a global research and advisory firm, is reporting that organizations are facing mounting pressure to enhance engagement and streamline knowledge management in order to remain competitive and adaptable. Challenges like fragmented systems, isolated teams, and information overload can lead to operational inefficiencies and missed opportunities. To help IT leaders combat these challenges, Info-Tech Research Group has recently published a research report, Employee Experience AI Summary: How AI Augments Knowledge Management and Employee Experience. The firm’s comprehensive report explores how artificial intelligence (AI) redefines the employee experience by simplifying workflows, fostering collaboration, and enabling sustainable business growth.
“AI has fundamentally reshaped how organizations are approaching employee engagement and knowledge sharing. From automating routine tasks to providing real-time insights, AI empowers employees with faster access to information, enables better collaboration, and personalizes learning experiences,” says Oluwatishe Fagade, research analyst at Info-Tech Research Group. “By integrating AI into daily workflows, organizations are able to develop a more connected workforce, accelerate and improve decision-making, and create a dynamic work environment that supports continuous learning and innovation.“
In recognizing the changing demands of today’s workforce, the firm emphasizes in the report that leveraging AI is no longer optional but essential for organizations aiming to remain competitive. Implementing AI-driven tools allows companies to bridge knowledge gaps, adapt quickly to change, and build agile teams capable of driving continuous innovation.
Key Benefits of AI in Employee Experience and Knowledge Management from Info-Tech’s Employee Experience Summary:
Info-Tech’s report outlines how AI-driven tools are not only transforming workflows but also empowering employees to engage more meaningfully with their work. By bridging information gaps and fostering smarter collaboration, AI-powered solutions enable organizations to realize many benefits, including:
- Enhanced Personalization and Engagement: AI enables personalized learning and development initiatives by analyzing employee behavior and preferences. This approach creates meaningful and engaging experiences that drive continuous growth and long-term employee satisfaction.
- Streamlined Knowledge Sharing and Collaboration: AI-powered tools help break down barriers between departments and enable employees to access critical information effortlessly. Intelligent search and content curation tools also help teams make faster, more informed decisions.
- AI-Powered Coaching and Skills Development: By analyzing successful workflows, AI can provide tailored coaching to employees, helping to enhance their performance and nurture a culture of continuous learning and innovation.
- Operational Efficiency and Risk Reduction: AI can automate repetitive, low-value tasks, helping to free employees to focus on more strategic initiatives. Real-time monitoring and automated compliance alerts also help minimize operational risks.
- Unlocking New Business Opportunities: Through the use of advanced data analysis, AI is able to uncover patterns and emerging trends, allowing organizations to identify new markets and make proactive, growth-driven decisions.
“As AI technologies continue to evolve, their role in shaping employee experience will only become more profound,” explains Fagade. “From predictive insights that help organizations stay ahead of workforce needs to conversational AI tools that simplify internal communication, these innovations are setting a new standard for how organizations engage and support their teams. Embracing these trends will be key for organizations striving to build adaptive, future-ready workplaces.”
Featured AI Employee Experience and Knowledge Management Solutions:
The firm’s Employee Experience AI Summary report also highlights four highlights industry-leading AI-powered platforms driving innovation in employee experience and knowledge management:
- Bloomfire: Centralizes knowledge for efficient collaboration and easy access.
- Slite: Provides a dynamic AI-powered knowledge base for real-time team collaboration.
- Workai: Delivers AI-driven content curation and personalized learning paths.
- Elium: Specializes in knowledge capture, internal communications, and content management.
Info-Tech advises that by leveraging AI-powered knowledge management tools, organizations can streamline workflows, strengthen cross-functional collaboration, and uncover new opportunities for growth. Info-Tech’s latest research equips leaders with practical strategies to implement AI-driven solutions that not only improve operational efficiency but also foster a more agile and innovative workforce, positioning organizations to thrive in an evolving business landscape.
For exclusive and timely commentary from Info-Tech’s subject matter experts, including Oluwatishe Fagade, an expert in the AI space, and access to the complete Employee Experience AI Summary blueprint, please contact pr@infotech.com.
About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.
Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.
For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.
SOURCE Info-Tech Research Group