WASHINGTON, Sept. 3, 2025 /PRNewswire/ — The Midtown Group announced today the appointment of Bryan Gross as President of its Contact Center Services division. Bryan brings nearly four decades of contact center leadership – including as CEO of multiple BPO’s – and experience in leading large brands to success. Bryan has also been instrumental in driving the company’s contact center strategy and execution forward in the first half of FY25.
The Contact Center Services division manages and transforms client contact centers, across many different functions, such as Customer Care, Technical Support, Outbound Sales and Marketing, and Operations. The service offering includes omnichannel and multi-lingual capabilities, including people, process, technology and security, and oversight.
“Bryan and I have a long-standing relationship and years of history working together, and we’ve already achieved tremendous success as a team since he’s joined,” said Helen Stefan Moreau, Midtown’s Founder & CEO. “The exceptional work we’ve collaborated on has given us a strong foundation and platform to continue building upon. With Bryan at the helm, our recent acquisition of cutting-edge technology, and the expansion of our Contact Center Services beyond calls, we are entering an exciting new chapter of growth—one that positions Midtown to serve clients across all industries and government departments with even greater impact.”
“I am inspired to join such a well-established team here at Midtown,” said Bryan Gross, Midtown President of Contact Center Services. “Our newly expanded capabilities and the ability to work with established clients and prospects is exciting. I look forward to great things coming from this team.”
Bryan’s appointment further strengthens the existing core team, which includes seasoned professionals with deep experience in contact center operations, workforce optimization, and client service delivery. Collectively, the Contact Center Services division bring decades of combined experience in managing large-scale programs and implementing performance-based service models that drive measurable results.
For more information on this expanded service offering, visit www.themidtowngroup.com/contact-center.
About The Midtown Group
Founded in 1989, The Midtown Group pioneers staffing services and solutions for organizations across both public and private sectors. Established as a WBENC-certified women-owned business, Midtown is a rapidly expanding consultancy operating nationwide. Committed to delivering Red Carpet Service, Midtown ensures that all clients achieve their goals by providing customized staffing services and solutions with unparalleled speed and expertise. Midtown’s seasoned Program Management Office crafts flexible solutions tailored to the unique needs and cultures of its clients, delivering those solutions with complete infrastructure and oversight in as little as two weeks. The team lives by the promise that every employee should “Love What They Do”, ensuring that all clients love the work delivered for them.
SOURCE The Midtown Group