DRAPER, Utah, June 16, 2025 /PRNewswire/ — TruHearing, the market leader in hearing healthcare benefits, is proud to announce that it has won a Silver Stevie Award in the Best Return on Customer Service Investment category in the 19th annual Stevie Awards for Sales & Customer Service.
As the world’s premier business awards, the Stevie Awards honor the achievements and positive contributions of organizations and working professionals worldwide. More than 2,100 nominations from organizations of all sizes and industries from around the world were considered in this year’s competition.
This accolade reflects TruHearing’s dedication to going above and beyond for its members. Following a strategic reorganization of its operations department in 2022, TruHearing introduced a tiered customer service model that prioritizes both efficiency and expertise. By establishing a dedicated Member Services team for simpler inquiries and reserving complex cases for more experienced staff, TruHearing ensures every customer interaction is handled with the appropriate level of skill and care.
With innovations focused on agent development and retention, TruHearing has cultivated a work environment that empowers its contact center staff and supports long-term career growth. These efforts have led to a remarkable 27-point drop in annual attrition and a $200,000 savings in hiring costs for agents. The company has also significantly improved key performance indicators, including first-call resolution and customer satisfaction—earning a 98% rate of customers who would choose to speak with the same representative again. Through its people-first approach, TruHearing continues to set a new standard in customer care within the hearing health industry.
“This recognition reflects our steadfast commitment to putting members first and continuously improving how we deliver care,” said Derk Smedley, VP of Operations at TruHearing. “Exceptional customer service isn’t just a goal—it’s a core part of who we are and how we make hearing health more accessible for all.”
For more information on TruHearing, visit www.TruHearing.com.
About TruHearing
TruHearing is the #1 market share leader in hearing healthcare benefits serving more than 160 million people and over 300 partners nationwide. With more than 21 years of experience, TruHearing has the expertise to create industry-leading hearing healthcare solutions customized to match the unique needs of any organization or market segment. Guided by a goal to reconnect people to the richness of life, TruHearing has developed the largest, high-quality provider network offering the most technologically advanced hearing aid selection. TruHearing delivers superlative value to ensure payors and their members receive a flawless experience every step of the way. Headquartered in Draper, Utah, TruHearing has been recognized as a “Top Workplace” in the state for eight years.
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SOURCE TruHearing