NEW YORK, Aug. 12, 2025 /PRNewswire/ — Intelo.ai, a leader in AI-powered optimization, and Fluent Commerce, a global provider of industry-leading order management systems (OMS), today announced a strategic partnership to integrate Intelo.ai’s advanced AI agents with Fluent Commerce’s robust order management platform, Fluent Order Management. This collaboration will empower businesses to achieve unprecedented levels of efficiency, cost savings, and customer satisfaction in their fulfillment operations.
The partnership will leverage Intelo.ai’s cutting-edge AI agents to enhance Fluent Commerce’s already powerful OMS, addressing critical challenges faced by retailers and brands in today’s complex supply chain environment. The initial integration will focus on four key areas:
- Shipment Consolidation: The Shipment Consolidator Agent significantly reduces split-shipment rates, for example, from around 17%, to below 10%. This leads to substantial reductions in freight spend, decreased customer frustration, and a smaller carbon footprint. The agent simulates “ideal” single-box fulfillment, quantifies deltas, and generates placement actions, such as moving inventory between distribution centers and stores to prevent forecast splits.
- Fulfillment Distance Optimization: The Fulfillment Distance Optimizer Agent minimizes average shipping distances and associated zone-based carrier fees, all while preserving delivery speed. This agent ranks SKUs and locations with the highest distance penalties and runs micro-simulations to reposition just-in-time safety stock, ultimately outputting an Inventory Placement Plan.
- SLA Guardianship: The SLA Guardian Agent proactively prevents late shipments by identifying and temporarily pausing under-performing nodes before service level agreements (SLAs) are breached. It streams fulfillment events, calculates throughput deviation, and can automatically adjust network configurations in Fluent Order Management, while notifying users of changes and estimated restoration times.
- Dynamic Buffer Curation: The Dynamic Buffer Curator Agent continuously fine-tunes minimum/maximum stock levels, safety stock, and display-only quantities per item-location. This will effectively reduce stock-outs and minimize stale inventory, optimizing inventory levels based on expected demand and service-level costs.
“Our partnership with Fluent Commerce represents a significant leap forward in intelligent order management,” said Jeff Fish, Co-CEO at Intelo.ai. “By connecting our AI agents directly into Fluent’s industry-leading OMS, we are providing businesses with real-time, actionable insights and automated capabilities that will transform their fulfillment operations, leading to substantial cost savings and improved customer experiences.”
“We are thrilled to partner with Intelo.ai to bring these advanced AI capabilities to our customers,” said Nicola Kinsella, Chief Strategy Officer at Fluent Commerce. “This collaboration underscores our commitment to providing the most innovative, AI-powered order management solutions on the market. The integration of Intelo.ai’s agents will empower our customers to make smarter, more proactive decisions, ultimately driving greater efficiency and profitability.”
The integrated solution will allow for both “recommend-mode,” where alerts and ROI insights are posted to platforms like Slack/Teams, and “auto-mode,” which can trigger transfer orders directly in Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) systems.
About Intelo.ai
Intelo.ai is your partner in transformation, delivering AI-powered solutions that slash labor costs and boost operational efficiency. Our AI Agents are purpose-built to solve your organization’s business problems, driving efficiency, accuracy, and growth across your business, freeing your team for innovation and customer excellence.
About Fluent Commerce
Fluent Commerce is a global software company focused on inventory availability data management and distributed order management (DOM) for commerce. Fluent Order Management provides accurate, real-time inventory availability across all locations, order orchestration, fulfillment optimization, fulfillment location management, in-store pick and pack, customer service, and reporting.
Fluent Commerce works with organizations such as JD Sports, L’Oréal, Prada Group, ALDO Group, LVMH, Dulux and Kingfisher. For more information visit fluentcommerce.com
Contact:
Meru Rattehalli, Head of Partnerships, Intelo.ai, meru@intelo.ai
Chad Hooker, SVP Global Channel & Alliances, Fluent Commerce, chad.hooker@fluentcommerce.com
SOURCE Intelo.ai